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Customer Service at Ikea

April 22, 2010 (posted by Jennifer Campbell, Home Staging Calgary)

Today I hunted throughout Calgary for quotes on a sun-room I am re-designing. There are some cabinets and bar sink that may possible be re-done and they also would like new blinds. I had already received quotes for the cabinets as well as the blinds from various suppliers where I had to hunt someone down for help. When I did find help, I even had to hand write the prices down. I thought of a friend who recently got new cabinets from Ikea and figured I would get one more quote one from them.

I had never ordered cabinets at Ikea before so I was a little hesitant but when I entered the kitchen department, I was pleasantly surprised. Right away I was welcomed and given the tour of their department, software and process. I was amazed at how patient and knowledgeable he was with explaining everything to me. I was even more impressed with the fact I am able to edit designs from home, very easily print out a quote and order my cabinets without any hassle.

It’s amazing how staff can really make a difference.



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